The Smiles Rewards guide
From shopping and dining vouchers, free fuel, to toys to keep the child (in you) happy - there's always a perfect and well-deserved treat here for you to take home. What's more, your Smiles Points will never expire as long as you use your Smiles Card at least once every 12 months to make a purchase. Fill up on both fuel and rewards today!
Use the online Smiles rewards guide to redeem the rewards of your choice. Simply select the rewards of your choice and follow the instructions thereafter in order to submit your request. Do ensure that your Smiles account has sufficient Smiles Points in order for us to process the redemption request. Applications that exceed your current balance of Smiles Points will not be processed.
Or you may also download our redemption form and submit it at your nearest Esso service station to redeem the rewards of your choice now.
Checking your balance
To check your Smiles Points balance, please refer to the bottom of the receipt, of your most recent purchase made at an Esso service station.
Alternatively, you may contact our Smiles Customer Service Hotline at 1800-300-8888 from 9am to 6pm (Mondays to Fridays, except public holidays) or simply check with our cashiers at any Esso service station.