Convert your points
If you can't find something to redeem from our online catalogue, don't worry. You can always turn your Smiles Points into our partners' loyalty points to enjoy their perks. Here are two ways you can convert your Smiles Points:
All Smiles Points accumulated in your Smiles account will be automatically deducted (in minimum blocks) and converted to the selected partner's loyalty points on a regular basis. No further action will be required once your request for the auto-conversion service is approved. The prevailing conversion rate for the specific auto-conversion service requested and Terms and Conditions for Conversion Services apply.
Flexi-conversion is performed on an ad hoc basis. You can choose a specific amount of Smiles Points (in minimum blocks) to convert to the selected partner's loyalty points. Please note that this is a one time conversion. You have to fill up the form again for any further conversions. Flexi-conversion request will not be processed if there are insufficient Smiles Points to convert to the selected partner's loyalty points. The prevailing conversion rate for the specific ad hoc conversion service requested and Terms and Conditions for Conversion Services apply.
KrisFlyer is a frequent flyer programme maintained by Singapore Airlines Limited. Members can use KrisFlyer miles to redeem flight upgrades, as well as award tickets to more than 1,000 destinations, in over 170 countries on Singapore Airlines, SilkAir and their world-class airline partners.
Asia Miles is a travel reward programme comprising of a variety of airlines, including Cathay Pacific and Dragonair. Asia Miles members can enjoy a wide range of lifestyle awards from gourmet dining, trendy electronic gadgets and exclusive events, to limited-edition items.
Citi Dollars are rewards points for Citibank Credit Cardmembers. Citi Dollars can be used to redeem a variety of instant rewards, cash rebates, and over 300 items within the Citi Rewards Program catalogue. To convert your Smiles Points to Citi Dollars, simply download the Smiles Conversion Form and hand the completed form to our service staff.
Checking your balance
To check your Smiles Points balance, please refer to the bottom of the receipt, of your most recent purchase made at an Esso service station.
Alternatively, you may contact our Smiles Customer Service Hotline at 1800-300-8888 from 9am to 6pm (Mondays to Fridays, except weekends and public holidays) or simply check with our cashiers at any Esso service station.
Flexi-conversion requests will not be processed if there are insufficient Smiles Points to convert to the selected partner's loyalty points.View terms and conditions.
Other ways to convert your Smiles Points
Simply download and complete the Smiles Points Conversion Form.
- Fax the completed form to 1800-300-3333 or bring the completed form and hand it to our cashiers at any Esso service station.
- For enquiries, please contact our Smiles Customer Service Hotline at 1800-300-8888. Our operating hours are from 9am to 6pm, Mondays to Fridays. We are closed on weekends and public holidays.