Personal data protection statement

Most recent update June 16, 2014

Our commitment to protect your personal data

At Esso1, we are committed to safeguarding the personal data of our customers that we may collect in connection with our Smiles Driver Rewards programme or other services we provide to our customers of the Esso service stations in Singapore. As such, we have prepared the information below which will help you better understand how we handle your personal data.

1 Esso refers to ExxonMobil Asia Pacific Pte. Ltd. or Esso service stations in Singapore (as the case may be) depending on context.


Personal data we collect, disclose and use

We may collect, use and disclose your personal data in the manner and for the purposes set out in our General Notification on Personal Data Collection, Use & Disclosure for Smiles Members when you sign up to be our Smiles member or in the course of providing you with other services (e.g. Speedpass service). This helps us provide you with an all-inclusive customer experience at Esso, and also helps us bring greater value to our customers.

When you sign up for specific services (e.g. conversion services under our Smiles Driver Rewards programme), we may need to collect, use and disclose your personal data in the manner and for the purposes set out in specific notifications issued in connection with such services which will be made available on our Smiles website (see, for example, the Specific Notification on Personal Data Collection, Use & Disclosure for Conversion Services).

The types of personal data that we process may include but are not limited to:

  • Your personal information such as your name, date of birth, NRIC or other personally identifiable numbers
  • Your contact information such as your telephone numbers, mailing addresses and email addresses
  • Your Smiles Card number(s)
  • Your credit card information, including name of cardholder, card number
  • Your transactional data (for example, your Smiles redemption activities at Esso).

Certain types of personal data are required for provision of specific services. If you omit to provide such personal data as requested or withdraw your consent to our continued use or disclosure of such personal data as may be notified to you at the time of collection or in our General Notification on Personal Data Collection, Use & Disclosure for Smiles Members or other specific notifications available on the Smiles website, we may be unable to provide you with our services in full.


Transfer, protection & retention of your personal data

Services we provide to our customers may be provided by us directly or through third parties such as, the operators of our Esso service stations, or our affiliates or other third party service providers who may be located within or outside of Singapore. Disclosure of your personal data to such other parties may be necessary in order for us to provide you with the services. However, please rest assured that there will be appropriate contractual provisions in place to safeguard the confidentiality of your personal data.

In addition, we have also implemented appropriate physical, technical, and administrative measures to safeguard and secure the personal data that we may collect from our customers. As soon as reasonably practicable, we will cease retention of your personal data when it is no longer necessary for any legal or business purposes. We also require the same from the operators of our Esso service stations, our affiliates and other third party service providers who may be located within or outside of Singapore who are assisting us in providing services to our customers.


Changes to the personal data protection statement

When we make changes to this Personal Data Protection Statement, we will post the changes on this page and update the revision date at the top of the page. We encourage you to view our Personal Data Protection Statement regularly for updates.


Contact us

If you have any questions about our Personal Data Protection Statement or any queries with regards to Data Protection in general, please contact our Esso customer hotline at 1800-300-8888.

Alternatively, you may write to:

The Singapore Data Protection Officer
ExxonMobil Asia Pacific Pte Ltd
1 HarbourFront Place, #07-00 HarbourFront Tower One, Singapore 098633