Simply pick up a registration form with an Esso Smiles Driver Rewards card ("Esso Smiles card") at any Esso service station in Singapore.

Register your Esso Smiles card instantly online at www.EssoSmiles.com.sg or complete the hard copy form and submit it at any Esso service station in Singapore. All mandatory details on the registration form must be completed to activate the card within 4-6 weeks.

You can start earning Esso Smiles points immediately, but you must successfully register your card to start redeeming your points for petrol, mart items, lubricant service and car wash service.

When you purchase fuel at any Esso service station in Singapore you earn Esso Smiles points. When you've accumulated enough points, they can be redeemed instantly for petrol, mart items, lubricant service or car wash service. Esso smiles points can also be converted to selected partner's loyalty points and catalogue items.

Every litre of Synergy fuel you pump at Esso service station earns you 1 Esso Smiles point. Remember to use your Esso Smiles card / DBS Esso Card / credit card linked to an Esso Smiles account every time you make a purchase to earn your Esso Smiles points.

Qualifying purchases refers to purchases of Synergy fuel available at Esso service stations.

Swipe your Esso Smiles card when you purchase fuel at any Esso service station in Singapore and earn points instantly on every litre of petrol purchased, no minimum spend is required.

Simply present your Esso Smiles card and inform the cashier that you would like to redeem your points for petrol or mart items. The required Esso Smiles points will be deducted from your account and the new balance displayed on your receipt. Kindly note that your Esso Smiles card must be activated before you can redeem your points. All mandatory details on the registration form must be completed to activate the card.

Yes, to redeem non-instant rewards featured in our latest Esso Smiles Driver Rewards Guide, first select your reward, note the reward code and redeem via the following ways:

Call our Esso Smiles Customer Service Centre at 1800-300-8888 (normal operating hours are from 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays). Esso Smiles members are required to call in personally to verify their personal particulars.

Note: Two-card redemption and Smiles Points conversion are not available via phone.

Please fill in the Esso Smiles Redemption Form (available at any Esso service station and on the Esso Smiles website) with your personal information and reward details. Fax the completed form to 1800-300-3333 or submit the completed form at any Esso service station. Reward vouchers may require up to 3 weeks to process. Once ready, we will send them by mail to your specified address.

You may redeem your rewards online at www.EssoSmiles.com.sg with your personal information and reward details.

Note: Two-card redemption is not available via online redemption.

You can logon to www.EssoSmiles.com.sg and view your point status at any time. Your points balance is also printed on your petrol receipt. Also, you can call the Esso Smiles Customer Service Centre at 1800-300-8888 (normal operating hours are from 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays), to check your Esso Smiles points balance.

Esso Smiles points in your Esso Smiles Driver Rewards account will not expire as long as you make at least one qualifying purchase with your Esso Smiles card or earn Esso Smiles points within 12 months from the date the last Esso Smiles point was awarded and credited into your Esso Smiles Driver Rewards account.

Your credit card may expire but the Esso Smiles points you have accumulated under your credit card will still be valid if you had made at least one qualifying purchase or earned Esso Smiles points within 12 months from the date the last Esso Smiles points were awarded into your Esso Smiles account linked to your expired credit card. If there are changes in your credit card particulars, please submit the details via the hardcopy Esso Smiles Customer Request Form, which you can obtain from any Esso service station or logon to your Esso Smiles account on www.EssoSmiles.com.sg to update your particulars.

Please keep your receipt, and call the Esso Smiles Customer Service Centre at 1800-300-8888 (normal operating hours are from 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays), to inform us of your qualifying petrol purchase. We will then send you the point adjustment form, which you must complete and return to us.

Yes, the Esso Smiles Driver Rewards programme allows for two-card redemptions. Both parties have to sign the hardcopy Esso Smiles Redemption Form as proof of authorisation, then simply fax the completed form to 1800-300-3333 or drop it off at any Esso service station or mail it to ExxonMobil Asia Pacific Pte. Ltd., Robinson Road Post Office, P.O. Box 904, Singapore 901804.

Yes, you may do a one-time conversion of your Esso Smiles points to Asia Miles or KrisFlyer miles as long as you are also a member of any of these programmes. You may also check with our Esso Smiles Customer Service Centre or online at www.EssoSmiles.com.sg/smiles-rewards/convert-your-points for more information on our automatic conversion services for conversion of Esso Smiles points to Asia Miles or KrisFlyer miles.

Currently, delinking of KrisFlyer and Esso Smiles accounts can only be performed on the Singapore Airlines website. To delink your KrisFlyer account from your Esso Smiles account,

• Step 1 - Login to your KrisFlyer membership account here and go to ‘Profile’ > ‘Partner programmes’
• Step 2 - Under ‘Add Partner’, click on ‘Unlink/Delete’ under Esso.

If your card is registered online, you can logon to www.essosmiles.com.sg and update your profile to select Opt Out from receiving promotional message.

You may also choose to contact our Esso Smiles Customer Service Centre at 1800-300-8888 (normal operating hours are from 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays), and they will assist you.

Alternatively, you can send an SMS with the message "UN" to 83992160 to opt-out from receiving information about our future promotions and offers.

If a particular reward had been featured in an earlier Rewards Guide but is not available in the current Guide, it is no longer available for redemption. Based on customer feedback, we continually review the list of rewards featured. Some of the rewards removed may also be items that are no longer offered by the retailer and we've hence replaced them with other rewards.

The $5 Instant Mart Redemption may only be utilised at FairPrice Xpress or Cheers by FairPrice stores at any Esso service station. You may use the $5 Instant Mart Redemption to pay for your in-store purchases at any Esso service station. The minimum redemption is $5 using 250 Esso Smiles points. Every subsequent $1 may be redeemed at 50 Esso Smiles points, and you may pay for the balance with cash. No physical voucher will be issued for the $5 Instant Mart Redemption.

You may choose to link your credit card(s) to your Esso Smiles account and you will need only one card to pay and earn Esso Smiles points. Simply complete the application form at any Esso service station. Alternatively, you can apply for the DBS Esso Card, which automatically enrols you in the Smiles Driver Rewards programme.

Once you have registered your linked credit card online, your personal information update will be maintained as per the particulars you have registered with. Any other future personal information update done with the bank on your linked credit card, will not be reflected in your Esso Smiles account. If there are changes in your linked credit card particulars, please submit the details via the hardcopy Esso Smiles Customer Request Form, which you can obtain from any Esso service station or logon to your Esso Smiles account on www.EssoSmiles.com.sg to update your particulars.

If you lose your Esso Smiles card or if it is damaged or defective, please report it to the Esso Smiles Customer Service Centre at 1800-300-8888 (normal operating hours are from 9am to 6pm, Mondays to Fridays, closed on weekends and public holidays). Upon receiving your report, we will immediately block the card from use. You may get a new Esso Smiles card at any Esso service stations to replace a lost or damaged Esso Smiles card, please complete and submit the hardcopy Esso Smiles Customer Request Form, also available at all Esso service stations or online Esso Smiles Customer Request Form available at www.EssoSmiles.com.sg to transfer the Esso Smiles points in your lost/damaged Esso Smiles card to your new Esso Smiles card.

Simply complete and submit a hardcopy Esso Smiles Customer Request Form available at your nearest Esso service station, fax the form to us at 1800-300-3333 or visit the Esso Smiles website www.EssoSmiles.com.sg to update your Esso Smiles account particulars. Please allow for 3 to 4 weeks for us to update the information in our system.