What mobile phones are compatible with the Esso app?
Any phone running iOS 10.0 or newer, and any phone running Android 5.1 or newer.
How can I download and login to use the app?
You can download the app from Singapore Apple App Store and Google Play Store. Once you have downloaded the app, you need to register for an account with your Esso Smiles card or credit card linked with your Esso Smiles account. In case you have already registered on our Esso Smiles website, you may skip registration in Esso app and use the same login email address and password. The app will be ready to use after logging in.
Can I use the app if I do not login?
Yes, you can select "continue as guest" to explore our offers and use the station locator function.
How much of the data Esso app use?
The app requires internet connection and we cannot provide any exact information on data usage because it depends on individual usage. Contact your mobile service provider for more information on mobile phone data plan.
Do I need to be connected via WIFI or data network when using the Esso app?
Yes, you would need an active connection to the internet to use the app.
Where can I get the information of Esso Smiles Driver Rewards™ programme?
Please visit Esso Smiles website to know more about the attractive rewards we prepared for Esso Smiles members.
How can I manage my Esso Smiles account information?
You can visit "My Smiles" screen and click "Account Information" to manage your information. Alternatively, you can also manage your information in Esso Smiles website after login.
How can I enable push notification from Esso app?
You can manage the Esso app notification in your mobile device setting.
Can I use Esso app to pay for fuels and convenience store product?
No. Esso app is currently limited to the loyalty and station locator features only.
Can I use the Esso app in another country?
No, the Esso app can only be used in Singapore.
Where can I get information about each eVoucher in Esso app?
Please refer to eVoucher terms & conditions.
My eVoucher has expired, can I still use them?
Once your eVoucher has expired, you will no longer be able to use them.
Are Esso Smiles points & eVoucher transferrable in the app?
No, you are not able to transfer Esso Smiles points or eVoucher in the app.
I have lost my phone, how do I block the mis-use of Esso Smiles points?
You can call our Esso Smiles Customer Service Centre at 1800-300-8888 to report your lost phone and we will suspend your account. However, we will not be liable for points that may be lost in the interim.
During registration process, I have entered the correct card number in the Esso app. However, the "Card Not Found" error message popped up.
Please contact our Esso Smiles Customer Service Centre at 1800-300-8888 to validate your mobile number.
I am a PDVL driver, why am I not able to register on the Esso app?
As verification is required for PDVL drivers, you would need to wait for 1 – 2 weeks after submitting the physical application form.
I have logged-in to my Esso Smiles account via the Esso app, can I earn Esso Smiles points with the app?
Sorry, you still need to present your Esso Smiles card to earn points on fuel transactions at this stage.
Who can I contact if I have questions about the app?
You can call our Esso Smiles Customer Service Centre at 1800-300-8888.
