How to earn and redeem your Smiles Points

To start earning Smiles Points, sign up for Smiles Driver Rewards at any Esso service station. Alternatively, you can also sign up for the DBS Esso Platinum Card, Esso Mobil Privilege Card or Speedpass, which automatically enrolls you in the Smiles Driver Rewards programme.


Earning points

Simply present your Smiles Card whenever you make a purchase at an Esso service station. For every litre of Synergy fuel pumped, you will receive 1 Smiles Point.
Your Smiles Points will not expire as long as you make a qualifying purchase at least once every 12 months, with your Smiles Card.


Four ways to redeem your rewards

Instant Redemption

Instant redemption

Redeem rewards directly at any Esso service station. Just inform the cashier of the Instant Reward that you wish to redeem, and receive your treat immediately! Instant redemption is applicable only for Instant Rewards.

By Phone

By phone*

Select your reward, and note its reward code. Call our Smiles Customer Service Hotline at 1800-300-8888 and inform our customer service representative of the reward that you wish to redeem.

*Operating hours: 9am to 6pm, Monday to Friday, closed on weekends and Public Holidays.

By Fax

By fax

Download the Smiles Redemption Form here and fill in your personal, as well as reward details. Print and fax the completed form to 1800-300-3333.

At the Station

At the service station

Download the Smiles Redemption Form here, or request for one at a service station. Fill in your personal and rewards details, and hand the completed form to the cashier at any Esso service station.


Combining Smiles Points from two cards to redeem a reward

When you want to redeem rewards of higher value, you can combine Smiles Points with another Smiles member.

  1. Fill in the Smiles Redemption Form with your particulars and those of another Smiles member.
  2. Indicate the number of Smiles Points to be deducted from each Smiles account.
  3. Both cardmembers' signatures are required to authorise the redemption.

Processing of rewards redemption and Smiles Points conversion

Please allow up to 3 weeks for processing of rewards redemption and 6 weeks for Smiles Points conversion.

For enquiries, please contact our Smiles Customer Service Centre at:
Tel: 1800-300-8888
Fax: 1800-300-3333
Address: ExxonMobil Asia Pacific Pte. Ltd.,
Robinson Road Post Office,
P.O. Box 904, Singapore 901804

Other contacts that may be useful to you

Esso Fleet Card: 800-6162-333
Speedpass: 1800-900-8000
DBS Esso Platinum Card: 1800-111-1111
General Enquiries on Esso: 1800-347-5103
NTUC FairPrice Customer Relations Hotline: 6552-2722
Esso Mobil Privilege Card: 6225-5225