Conversion Services terms and conditions

Conversion Services terms and conditions

Most recent update December 11, 2015

General Terms and Conditions for Conversion Services under the Esso Smiles Driver Rewards™ Programme

  1. Esso Smiles members may convert their Esso Smiles points to Asia Miles or KrisFlyer miles either on an ad-hoc basis ("Flexi-Conversion") or by registering for an auto-conversion service whereby their Esso Smiles points will be automatically converted to Asia Miles or KrisFlyer miles on a weekly basis (or at such other frequency as determined by ExxonMobil) upon successful registration ("Auto-Conversion").
    [Conversion of Esso Smiles points to KrisFlyer miles: An Esso Smiles member may convert his/her Esso Smiles points to KrisFlyer miles strictly for crediting into his/her own KrisFlyer membership account, as KrisFlyer miles converted from Esso Smiles points of an Esso Smiles member are not allowed to be transferred to a KrisFlyer membership account that does not belong to the same Esso Smiles member.]
  2. Auto-Conversion of Esso Smiles points: All Esso Smiles points accumulated in your Esso Smiles account will be automatically deducted (in minimum blocks) and converted to the selected partner's loyalty points on a periodic basis. No further action will be required once your registration for the Auto-Conversion service is approved. The prevailing conversion rate for the specific Auto-Conversion service registered applies.
  3. Flexi-Conversion of Esso Smiles points: You can choose a specific amount of Esso Smiles points (in minimum blocks) to convert to the selected partner's loyalty points. Please note that this is a onetime conversion. You have to fill up the form again for any further conversions. Flexi-Conversion request will not be processed if there are insufficient Esso Smiles points to convert to the selected partner's loyalty points. The prevailing conversion rate for the specific Flexi-Conversion service registered applies.
  4. Only duly completed Esso Smiles Conversion Services forms received by ExxonMobil will be processed. Processing of hard copy Conversion Services forms will take approximately 4 to 6 weeks.
  5. Esso Smiles members may not register for more than one Auto-Conversion service offered by ExxonMobil at any one time. To register for a new Auto-Conversion service, Esso Smiles members are required to cancel any existing Auto-Conversion service he/she may have. (Cancellation for an existing Auto-Conversion service takes approximately 1 month. Registration for the new Auto-Conversion service will take another 4 to 6 weeks approximately.)
  6. Once registered for any particular Auto-Conversion service, the Esso Smiles member cannot cancel the service and shall maintain the Auto-Conversion for a minimum period of 6 months.
  7. Esso Smiles members who wish to cancel the Auto-Conversion service after expiry of the initial six-month period may call the Esso Smiles Customer Service Centre at 1800-300-8888. Cancellation for an existing Auto-Conversion service takes approximately 1 month.
  8. No conversion will take place if there are insufficient Esso Smiles points in the Esso Smiles member's account. Conversion rates may be revised from time to time at ExxonMobil's sole discretion without prior notice.
  9. Esso Smiles points converted to Asia Miles, Citi Dollars or KrisFlyer miles (as the case may be) cannot be reversed and converted back into Esso Smiles points.
  10. Use of Asia Miles, Citi Dollars or KrisFlyer miles (as the case may be) after conversion will be governed by the terms and conditions of the Asia Miles, Citi Rewards or KrisFlyer programmes (as the case may be). Esso Smiles points converted to Asia Miles, Citi Dollars or KrisFlyer miles (as the case may be) will no longer be a liability of ExxonMobil and will not be governed under the Esso Smiles Driver Rewards Programme Terms and Conditions.
  11. Except as otherwise provided in Paragraph 10 above, all other Esso Smiles Driver Rewards Programme Terms and Conditions (including the General Notification on Personal Data Collection, Use & Disclosure for Esso Smiles Members) and the Specific Notification on Personal Data Collection, Use & Disclosure for Conversion Services shall continue to apply.
  12. ExxonMobil is not the supplier of Asia Miles, Citi Dollars or KrisFlyer miles, and expressly disclaims any liability arising out of or in connection with the Asia Miles, Citi Rewards or KrisFlyer programmes (including, but not limited to, the redemption and expiry of any Asia Miles, Citi Dollars or KrisFlyer miles converted from Esso Smiles points or any bonus Asia Miles, Citi Dollars or KrisFlyer miles awarded under any other promotions which may be held by ExxonMobil from time to time).
  13. Any enquiry regarding the Asia Miles, Citi Rewards or KrisFlyer programmes (including, but not limited to, any Asia Miles, Citi Dollars or KrisFlyer miles converted from Esso Smiles points and any bonus Asia Miles, Citi Dollars or KrisFlyer miles awarded under any other promotions which may be held by ExxonMobil from time to time) should be made directly to Asia Miles Limited, Citibank Limited, or Singapore Airlines Limited (as the case may be).
  14. ExxonMobil has the right to cancel or amend any or all parts of the Flexi-Conversion and Auto-Conversion services described herein ("Conversion Services") and/or modify these Terms and Conditions without prior notice. In case of any dispute arising out of or in connection with the Conversion Services, the decision of ExxonMobil shall be final and binding.
Get your FAQs here or call our Esso Smiles Customer Service Centre at 1800-300-8888